Returns policy

I hope you love your order from ACDC Designs. However, if for any reason you would like to return it, my returns process is simple and outlined below.

Your item must be in it’s original packaging and returned to me within 28 days of purchase. I cannot offer exchanges as your item was made to your specifications.

Return instructions

To make a return please follow the instructions below:

1. Send an email to acalvert184@aol.com within 14 days of receiving your item to notify me of the return, (I’m afraid I cannot accept returns after this time).
2. Return the item to my return address within 20 days of receiving your item. (This address will be provided when you inform me that you are returning the item)
3. The return postage costs must be paid by you and I strongly recommend using recorded delivery to ensure your item reaches me.
4. Once the returned item has been received I will issue a refund within 14 working days to the original payment method.

Faulty items

If you have received a faulty, damaged or incorrect item, please contact me with details and an image or description of the fault. I will then contact you to advise you further.